Reception and Switchboard Diploma هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Overview

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

This Reception and Switchboard Training Diploma will be the ideal solution and the easiest course you will experience. We will offer you the opportunity to study 24/7 wherever you are in the world. This course is opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

1Training International works in partnership with NUS, so all registered 1Training learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.

Why should I choose 1Training?

• Free both e-certificate and printed certificate
• Accredited qualification
• Excellent quality video tutorials
• You'll be eligible for an NUS Discount Card
• Get one year's access to the course
• Get support by phone, live chat, and email
• Join our friendly online learning platform
• Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

What skills am I going to get from this course?

• By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
• Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
• Having this course, you’ll learn master key Microsoft Office programs and social media handling.
• In this course, you’ll become a master of data management and record keeping.
• This course will gain you the knowledge in Travel and Accommodation arranging.
• On completion of this course, you’ll gain the best management and customer handling skills.
• At the end of this course, you’ll become an expert in customer service.

Course Duration: 

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

ADDITIONAL MATERIALS

• Course Materials Receptionist Training

MODULE: 01

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

MODULE: 02

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Meeting Arrangements
• Successful Meetings & Minutes
• Organizing a Meeting
• Arranging Business Travel and Accommodation

MODULE: 03

• Email Tutorial
• How to use Social Media to promote your company
• How to write a formal letter
• How to write Business Memo
• Business Writing and Memos
• Minute Taking
• Taking Minutes
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks
• Microsoft Outlook

How will I be assessed?

• You will have one Quiz and one Assignment.
• You only need to pay £29 for assessment when you submit your assignment.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive both FREE e-certificate(PDF format), and printed certificate. تحديث بتاريخ 11 December, 2024