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1TRAINING Reception and Switchboard Diploma 1TRAINING
  • Duration / Course length: Upto 75 Hours Start now
  • Accredited in: UK
  • Accredited by: CPDiAP
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Overview

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

This Reception and Switchboard Training Diploma will be the ideal solution and the easiest course you will experience. We will offer you the opportunity to study 24/7 wherever you are in the world. This course is opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

1Training International works in partnership with NUS, so all registered 1Training learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.

Why should I choose 1Training?
  • Free both e-certificate and printed certificate
  • Accredited qualification
  • Excellent quality video tutorials
  • You'll be eligible for an NUS Discount Card
  • Get one year's access to the course
  • Get support by phone, live chat, and email
  • Join our friendly online learning platform
  • Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.
Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

What skills am I going to get from this course?
  • By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
  • Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
  • Having this course, you’ll learn master key Microsoft Office programs and social media handling.
  • In this course, you’ll become a master of data management and record keeping.
  • This course will gain you the knowledge in Travel and Accommodation arranging.
  • On completion of this course, you’ll gain the best management and customer handling skills.
  • At the end of this course, you’ll become an expert in customer service.
Course Duration: 

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

ADDITIONAL MATERIALS
  • Course Materials Receptionist Training
MODULE: 01
  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
MODULE: 02
  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Meeting Arrangements
  • Successful Meetings & Minutes
  • Organizing a Meeting
  • Arranging Business Travel and Accommodation
MODULE: 03
  • Email Tutorial
  • How to use Social Media to promote your company
  • How to write a formal letter
  • How to write Business Memo
  • Business Writing and Memos
  • Minute Taking
  • Taking Minutes
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks
  • Microsoft Outlook
How will I be assessed?
  • You will have one Quiz and one Assignment.
  • You only need to pay £29 for assessment when you submit your assignment.
What Certification am I going to receive?

Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive both FREE e-certificate(PDF format), and printed certificate. Updated on 05 June, 2018

Eligibility / Requirements

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

Job roles this course is suitable for:

Receptionist , Telephone Interviewer , switchboard Operator

About 1TRAINING

We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.

Company overview

1 Training has established an excellent reputation in the UK for providing professional and vocational training, aiming particularly to train young people for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing an emphasis on the changing nature of work itself. We are regarded as a leading provider of this type of training, as well as general workforce development, and are known throughout the UK and the world for our excellent results.
We offer hundreds of courses in accounting, teacher training, business and office administration, health and social care, project management, accounting, beauty therapy, IT and customer service etc. – providing a worthwhile and practical education in industries that are each rapidly growing and consistently recruiting.

Our Training

  • All of our 1 Training tutors have a wealth of experience and qualifications in their field – they are highly knowledgeable, organised and fully equipped to provide courses that will stimulate and inspire.
  • Our training courses combine theoretical and practical sessions that work to develop knowledge and ability, as well as instil vital confidence, in our students.
  • We deliver a high-quality professional and vocational education, using excellent academic course materials that will not only educate but equip you to be successful in your field.
  • By participating in our education programmes, you will strengthen your academic, vocational, and technical skills through assignments that place an emphasis on each.
  • 1 Training is committed to helping all learners acquire worthwhile academic, vocational and technical skills. Upon completion, you will be prepared for the highly skilled, well paid, and in-demand employment opportunities of the 21st-century global economy.

 By enrolling in to our online courses, you’ll get:

  • Affordable & Engaging E-Learning Content.
  • High quality e-learning study materials, and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Study in a user friendly, advanced online learning platform.
  • Anytime & Anywhere Learning.
  • 24/7 Access to the Learning Portal.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Amazing Reviews from Current and Past Students.
  • Excellent customer service and administrative support.
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