- Duration: Upto 1 Day
Course details
Customer Service Representatives often have to deal with pressure especially in today's fast paced work environment. CSRs face all sorts of challenges in the workplace and need to have the right tools to deal with them.This workshopwill focus on the importance of performing well under pressure and being unaffected by it in a professional capacity. Participants will learn how to deliver their 100% when under pressure instead of feeling demotivated or detaching themselves from the situation.
By the end of this workshop, participants will be able to:
- Understand how to deal with pressure
- Organize and prioritize work effectively
- Learn how to communicate with assertiveness
- Know the strategies to make better decisions
Job roles this course is suitable for:
Customer Service Manager , Customer Business Manager , CSR for Banking Account , Customer Service Representative (CSR) , Sales Manager , Call Center Team Leader , Team Leader - IT , Project Manager , VP Marketing & Sales , Key Account ManagerAbout CustomerService.ae
CustomerService has been offering experiential training program to companies that help develop essential soft skill for their employees while handling customers at different levels. Our team develops innovative and engaging workshop sessions using our Game-Based training methodology. We have worked with a range of organizations from the Oil & Gas Industry, Telecommunication and IT sectors to Hospitality and Banking sector. We provide training solutions for a number of soft skills areas such as:
Essential Communication Skills
Sales & Negotiation Skills
Leadership and Team work
Customer service and meeting expectations
Problem Solving and Managing difficult situations
We work closely with organizations to understand their specific needs and design game-play activities that can address the issues in an engaging and effective manner. We are very innovative in solving our customer’s problem by customizing our games/props and workshop according to customer’s requirements/need.
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