British Academy For Training & Development Online Customer Service/Relationship Management British Academy For Training & Development
Price: GBP 3,034

    Course details

    Course Description:

    Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies.

    This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future. Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? How do you keep your customers when the move to another company is nothing more than a mouse click and a minute away?

    How attendees will benefit?

    You will learn:
    • Methods to analyse and prioritise a range of client relationships
    • Strategies for stakeholder analysis and management
    • An appreciation of how to shape people's perceptions positively 
    • Tools to analyse your client relationships in order to improve your competitive position
    • The confidence to build rapport and network effortlessly
     Course Content:
    • Customer Relationship Management
    • Salesforce CRM
    • Microsoft Dynamics CRM
    • Siebel CRM
    • Sugar CRM
    • Sugar CRM Features
    • Sugar CRM Technical Prerequisites
    • Installing Sugar Suite
    • Sugar CRM Admin Panel
    • Daffodil CRM
    • Daffodil CRM: Admin Page
    • VtigerCRM 5
    • Vtiger Installation: Prerequisites
    • Installing Vtiger CRM
    • Install Without Apache and MySQL
    • Configuring Vtiger CRM Server
    • Open CRX
    • ; Installation Instructions
    • Configuration
    • Compiere ERP and CRM
    • Installing the Compiere server
    • Installing Compiere Application Client and HTML Client
    • absoluteBUSY - Online CRM Software, Zoho CRM, Numara TM
    • Polar Help Desk , Net suite-Online Business Application
    • Alive chat, Alive chat: Operator console
    • Sight Max, Sight Max: Real Time Live Chatting
    • Soffront CRM , Contact Tracker Version
    • CRM TRAK, Salespro CRM, Maximizer Enterprise CRM
    • CRM desk , Magna CRM, Sage CRM V6

    Course Style:
    • Lecture or One-to-One training style.
    • In house training.
    • Group Training.
    • Practical Training.
    • We provide this course in any place and at any time suitable for you.
    Updated on 13 February, 2018

    Eligibility / Requirements

    • Middle- and senior-level managers from marketing, e-commerce, sales and operations,strategic planning and general management
    • Product, brand, e-marketing and advertising managers
    • Finance managers responsible for customer profitability measurements and analysis Sales and service managers

    About British Academy For Training & Development

    British Academy For Training & Development (BATD) is one of the leading Academies across the world in training and development solutions. Our vision has been workable, achievable and realistic, our resources to contributed to achieving it.  Our services are open to all levels of organizations and people, since we believe in enabling and enhancing knowledge and skills. We operate in different parts of the world in more than 35 countries.

    Through our specialized work in Management, Media, PR and Information Technology, we are working to:
    - Improve organizational performance through customized training and development solutions.
    - Enhance people’s skills and their ability to embrace changing career patterns, global mobility, technological developments and new ways of working.
    - Provide organizations and individuals with unique opportunities to exchange business and management experience and knowledge on a global level.
    - Provide customized and VIP training with very flexible and comfortable services for our values costumers.

    See all British Academy For Training & Development courses

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