Course details
- Looking at our attitude towards customers
- Offering exceptional customer service that guarantees repeat business
- Create an amazing first impression
- Giving warm and sincere greetings
- Sales techniques
- Diffusing customer anger and strategies to deal with the difficult/demanding customer
- Complaint handling - turning complaints into opportunities
- Making customers into business advocates
- Customer follow-up
- How to wow the customer
Eligibility / Requirements
This course is suitable for All levels of Customer Serivice Employees in the following verticals
Customer Service
Customer Care
Call Center
Contact Center
Grievance Handling
Greivance management and readdressal
Client Facing Team
Course Location
About Evanson Training
Who we are?
We help organisations and individuals achieve results in the areas of Finance, Accounts, Reports, Audit, Work Management and Operational Efficiencies.
What we do?
Our team of experts can help you select the right initiatives, deeply customize our training solutions to fit your world, and excel at delivering your training through our network of top-rated facilitators, who have frontline industry experience.
How we do it?
- We take the time to listen and understand your needs and your situation. And then we define training objectives.
- Careful need analysis helps us develop training solutions in the context of addressing your specific objectives.
- After successful completion of training we direct you towards productivity and performance, under guidance of industry experts in our network.
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