Hotel Front Office Operation and Management Dubai

Course details

Course Description:
The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management.

What you will learn:

Upon completion of the Managing Front Office Operations course, you will be able to: 

• Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership and affiliation, and reasons for traveling.
• Explain how a hotel and the front office are organized.
• Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology help support each phase of the cycle.
• Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
• List the tasks involved in the registration function.
• Outline front office responsibilities, focusing on communications, guests' services, guest relations, and security functions.
• Describe accounting fundamentals and analyze basic front office financial statements.
• Summarize the procedures involved in checking a guest out and settling his or her account.
• Explain how a "Night Audit" works and what function it serves.
• Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
• Measure yields using revenue management formulas, and explain the various components of revenue management.
• List the human resource tasks involved in the front office functions of recruiting, selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.

COURSE CHANGES:The content of this course outline is subject to changes. Material may be added or deleted from courses. Course content is revised on an ongoing basis to ensure relevance and accuracy of information. The instructor will notify students of changes as soon as possible. The course schedule may also need to be adjusted from time to times. In all cases content will be equal to or greater than the original.

Note: Short term courses also availble. Updated on 17 January, 2018