Conflict Resolution: Getting Along in the Workplace Global Development for Training
Price: AED 9,182

    Course details

    Conflict Resolution: Getting Along in the Workplace
    Objectives:
    • Understand what conflict is and how it can escalate
    • Recognize the five most common conflict resolution styles and when to use them
    • Increase positive information flow through non-verbal and verbal communication skills
    • Develop effective techniques for intervention strategies
    • Strengthen staff trust and morale
    • Become more confident of your ability to manage conflicts to enhance productivity and performance
    Outline:
    • The positives and negatives of conflict
    • Types of conflict
    • The Johari Window
    • The five stages of conflict
    • Your conflict resolution style
    • The Communication Funnel
    • Questioning and listening skills
    • Seven steps to ironing things out
    • Facilitation skills
    • Setting norms
    • Making an intervention
    Updated on 13 May, 2019

    Job roles this course is suitable for:

    Manager , Human Capital , Head of HR

    About Global Development for Training

    Introduction:

    Training has become of great importance to managers of various organizations and institutions where training is an effective way to increase employee's efficiency at all stages of his work. It develops his abilities, skills and provides him with new information which is an influential factor in the process of upgrading the employee and increases his authorities and responsibilities.

    The last two decades have witnessed a major transformation in the training knowledge. It has become Knowledge-based science; it is the only way to progress and development.

    The need of Knowledge-based science is now a scale of new wealth. It requires a distinct type of education and lifelong training in acquiring knowledge and updating on an ongoing basis. This was an important reason that led to establishment of Global Development for Training (G.D.T).

    Establishment:

    Global Development for Training was established in 2012 in UAE - Permit No. 91,288 in Dubai to provide training and consulting services and staff development with the latest training methods in the world and in line with the global market to meet all the strategic requirements of the global markets in an environment based on modern knowledge, through the best human development trainers in the Arab world and the rest of the world, to reach the highest level of quality, creativity and developing clients and participants.

    Vision:

    To be one of the best training centers in the world which train and qualify the leaders and staff of the Arab World with the latest training methods in the world.

    Mission:

    We seek to provide strong training base to provide training and consulting services that meet all the strategic requirements for global markets in an environment built on knowledge, and through professionals Instructors in the world. Therefore, we put our goals in order to reach the highest levels of quality and creativity.

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