Course details
· Introduction to Office administration and secretarial functions· Concept of professionalism
· Identifying essential Skills of an efficient office administrator and secretaries
· Identifying personal strengths and detecting areas for improvement
· Concept of Global workplace and connectivity- Cultural awareness, sensitivity and Business etiquettes
· Essential soft skills for Administrators- Confidence, Attitude, Assertiveness, Situational awareness
· Essential Emotional intelligence for secretaries
· Interpersonal communication skills- Verbal skills- Voice, tone pace clarity articulation Non-verbal skills including Body language, Para-language and listening skills
· Business English Communication- Telephone skills, Business letters, and Memos; Organizational charts, Effective phrasal verbs for Professionals, Email writing and etiquettes
· Common secretarial functions
· Understanding Business/Company objectives, Administrative Office Procedures and Responsibilities of the office professional
· Records and Document management process, Filing and archiving, Statutory compliance documents and concept of need for confidentiality
· Introduction to MIS and ERPS, electronic Data management systems
· Administrator/secretary as leader and team member- leadership and team working skills
· Time management- Setting SMART goals, Improving productivity, Multitasking, Prioritization techniques, Covey's Model and beyond
· Stress and Conflict management-Creating an efficient and productive work place and positive work culture, Dealing with difficult people and situations, coping strategies Conflict Resolution through Kilmann's model
· Organizing and attending effective meetings- process and procedures and Fundamentals of presentations
Updated on 01 May, 2019
Eligibility / Requirements
- All current administrators and secretaries, who wish to further improve their administrative skills.
- All aspiring professionals and fresher’s who wish to be efficient administrators and secretaries/Personal assistants coordinators etc.,
Course Location
About Fox Star Management Development and Training
VISION
Regional leadership in Organizational Development, Compliance and Accreditation of individual and Enterprises.
MISSION
Provision Best-In-Class services in field of Organizational Development, Individuals Professional Qualification, and Enterprises, and accreditation in accordance with the latest international standards and practices.
CORE VALUES
• Commitment to Quality
• Honesty
• Excellence
GOALS and OBJECTIVES
1. Promote for values, and principles of Organizational Development by providing Management Consultations that ensure compliance of enterprises with international standards and best practices, and spread the culture of Excellence in Governmental service at the regional level.
2. Provision of Management and Technical training courses to develop enterprise's’ staff skills and to support the career path development in a way to qualify them for international accreditations according to the latest international standards and specifications.
3. Provision assessment and accreditation services to individuals and enterprises in accordance with international standards.
4. Train and qualify security and military personnel in their areas of competence to assure it remains in align with modern standards in the field of security and military.
Secretarial Related Questions
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