Professional Secretarial & Administration Skills Deira, Dubai

Course details

·         Introduction to Office administration and secretarial functions
·         Concept of professionalism
·         Identifying essential Skills of an efficient office administrator and secretaries
·         Identifying personal strengths and detecting areas for improvement
·         Concept of Global workplace and connectivity- Cultural awareness, sensitivity and Business etiquettes
·         Essential soft skills for Administrators- Confidence, Attitude, Assertiveness, Situational awareness
·         Essential Emotional intelligence for secretaries
·         Interpersonal communication skills- Verbal skills- Voice, tone pace clarity articulation Non-verbal skills including Body language, Para-language and listening skills
·         Business English Communication- Telephone skills, Business letters, and Memos; Organizational charts, Effective phrasal verbs for Professionals, Email writing and etiquettes
·         Common secretarial functions
·         Understanding Business/Company objectives, Administrative Office Procedures and Responsibilities of the office professional
·         Records and Document management process, Filing and archiving, Statutory compliance documents and concept of need for confidentiality
·         Introduction to MIS and ERPS, electronic Data management systems
·         Administrator/secretary as leader and team member- leadership and team working skills
·         Time management-  Setting SMART goals, Improving productivity, Multitasking,  Prioritization techniques, Covey's Model and beyond
·         Stress and Conflict management-Creating an efficient and productive work place and positive work culture, Dealing with difficult people and situations, coping strategies Conflict Resolution through Kilmann's model
·         Organizing and attending effective meetings- process and procedures and Fundamentals of presentations
  Updated on 01 May, 2019