Customer Service Excellence Dubai

Etisalat Academy

Price: AED 3,750

Duration: 3 Days
Timings: 08:00 AM - 03:00 PM
Call: +971 4 5490356

Course details

Customer expectations are changing while new technologies are giving people choices that were never dreamt of. Service excellence is changing too. Happy customers are much easier to deal with than irate customers. This course is designed for professionals who want to make a significant contribution to their company's image and make their own lives easier. It will provide the skills to energize personnel, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business.

Expected Accomplishments

To be able to develop and implement appropriate skills to improve customer service quality.
Develop the customer service mindset
Understand customer needs and apply the learned skills to present products/services
Improve skills to communicate with customers in person and over the telephone
Coach other customer service personnel
Apply appropriate work ethics and values

Updated on 29 October, 2017

Course Location

Show map Location Dubai

About Etisalat Academy

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to: