Course details
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world's leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.Introduction to the Airline Industry
- Regulatory Context of the Airline Industry
- Organization Structures in Airlines
- Flight Operation
- The Aircraft Cabin
- Theory of Flight and Altitude Physiology
- Organization Structure and Board the Aircraft
- Communication on Board the Aircraft
- Cabin Crew Duties in Normal Operations
- Perspective on Air Transportation Safety
- Turbulence and Cabin Decompression
- Emergency Landing and Evacuation
- Medical Emergency Equipment Onboard the Aircraft
- Performing CPR, AED and Heimlich Manoeuvre
- Flight and Cabin Crew Incapacitation
- Air Transportation of Dangerous Goods
- Handling Dangerous Goods in the Aircraft Cabin
- Coordinated Efforts to Increase Aviation Security
- Unlawful Interference
- Creating a Customer Service Environment
- Serving Passengers with Additional Needs
- Organization of Airline Catering
- Serving Meals Onboard the Aircraft
- The Cabin Crew Professional and Life Style Choices
- Cabin Crew Professional Development
Eligibility / Requirements
No prior experience required to take this course.
Course Location
About Sharaf Aviation Services Academy
Sharaf Aviation Services Academy, a division of Sharaf Travel L.L.C, is a respected and trusted Aviation Academy in the UAE.
Established in 2012, its primary aim is to offer comprehensive and industry relevant courses that are carefully researched and updated to cover all aspects of the airline and travel business.
The curriculum at the academy is designed by Industry experts to stimulate the minds of our alumni and provide an interactive learning experience..
Our aim is to impart training which will lead to high levels of customer satisfaction and there will be a focus on innovation and improvement. Our course content is designed to provide a productive and stimulating learning environment with the latest learning tools and facilities provided for the students and staff.
Sharaf Aviation Services is at the forefront of constantly introducing new ideas and innovations, making it one of the most recognized and respected Institutions in the region. Among our many new additions are business skill programmes, on line training modules, field trips and soft skill courses.
Our founding principle is based on providing an ideal learning experience for our students. Along with this we instill the learning of core values and integrity which is the cornerstone of our mission in enhancing the knowledge base in a holistic manner at SASA.
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