Course details
Course Content:• The importance of customer service
• What makes good customer service?
• Handling complaints effectively
• Communication skills
• Dealing with different personality types
• Evaluating customer service - using the information effectively
• The hidden costs of poor customer service
• Focusing on customer's needs
• Customer perceptions
• Human Relationship factors
• Body Language
• Managing customer expectations
Course Outcome:
• Maintain professional and consistent customer service
• Recognise and manage customers' service expectations
• Use effective communication techniques
• Build excellent rapport with customers
• Manage customer expectations
• Make sure that policies do not become more important than the ;
• Anticipate needs and provide information Updated on 13 February, 2018
Eligibility / Requirements
Suitable for ;For those who wish to develop and develop their Customer Service techniques. The programme will be supported with handouts and post course references. The design of each course will provide for each delegate’s preferred learning style and optimise experiential learning processes.
Job roles this course is suitable for:
Services Sales Manager , Sales Manager , Client Relations Director , Sales Operations/Client Relations Specialist , HR Manager , HR Business Partner , Business Development Manager , Business Development LeaderCourse Location
About ISM Training
ISM Offers training courses guaranteed to improve performance.
We are providers of proven strategies that radically increase workplace performance. We were established in the UAE in 1998 with a history in the region dating back to the early 70's.Our knowledge of the market is unsurpassed. Our UK based instructors have vast regional and global experience with on average 25+ years corporate experience at the highest levels.
We represent quality UK sales and marketing organisations and utilise the 'best of the best' trainers from organisations such as The Chartered Institute of Marketing, which is why our courses come so highly recommended by everyone who attends one.
The Institute of Sales & Marketing makes selling an accurately defined science. We focus wholeheartedly on selling and the motivation of buyers. Based on sound principles and the real life experiences of course directors who practice in thriving businesses on a day-to-day basis, our courses are the most dynamic and instructive available as we constantly update our content from around the world. ISM offers highly interactive and successful public courses and can also create bespoke in-house courses to meet your company needs.
Our philosophy is very simple; we take the finest course content from around the world and couple that together with the highest quality instructors available to create training courses that are head and shoulders above the rest.
ISM's commitment to best practice extends beyond the classroom and our blog, twitter and Facebook sites will add to your networking and development throughout your professional careers. We encourage you to visit these and get involved. We are also a membership body and now have over 300 individual and corporate members and encourage those involved in the Sales/Marketing Profession that wish to enhance their professional skills and credibility to apply.
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