ITIL 4 foundation

Course details

Description
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

Course Information
This is a new two-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Target Audience
The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Benefits
The top six benefits of ITIL are:
– Stronger alignment between IT and the business.
– Improved service delivery and customer satisfaction.
– Reduced costs through improved utilization of resources.
– Greater visibility of IT costs and assets.
– Better management of business risk and service disruption or failure.

Learning Outcomes
At the end of this new two-day course, attendees will have an understanding of the following:

1. The seven Guiding Principles of ITIL 4
2. ITIL’s new Service Value Chain
3. The four dimensions of Service Management
4. The 34 ITIL practices, with a focus on 18 of these
5. Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

What’s Included

• Official Book (ITIL – Latest Edition)
• Practice Questions (Official Material)
• 6 Months Trainers Support for Clarification
• Online Practice Questions for 1 Year
• Free-Retake of the course with GRCA Academy
• Access to GRCA Forums to discuss ITIL Domains & Practice Questions with over 200 Students
• KHDA Approved Training
• Free Parking
• Lunch and Refreshments

Job placement opportunities
Post exam pass GRCA Cyber Alliance will support the candidate in finding a suitable job positon based on the requirements, either as a consultant, in-house resource or with GRCA Cyber Alliance Consultancy Role.
  Updated on 14 October, 2019