Course details
In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it does and with all personnel. This is the underlying philosophy of Total Quality Management (TQM). This course provides a comprehensive look at TQM, what it is, how it can be used in all organizations and what the benefits are.
Expected Accomplishments
- Understand the basic principles of TQM
- Discuss the concept of TQM
- Identify areas for quality improvement
- Apply the ideas of TQM to the organization
- Identify useful quality improvement techniques
- Apply the tools and techniques of TQM
- Improve the overall quality culture within the organization
About Etisalat Academy
We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.
We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.
Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.
We help organisations to:
- Develop effective leaders, managers and team members
- Discover and overcome competency gaps
- Measure and improve performance
- Build teams and improve communication
- Recruit and retain talent
- Build a knowledge culture
- Create an organisation-wide competency framework
- Stay competitive by using cutting-edge technology
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