Course details
Process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.total quality involves everyone and all activities in the company.
Course objective
- Total Quality Management (TQM)
- Definition
- Why is there a need for TQM?
- Principles of TQM
- Ten Steps to TQM
- Who is our customer?
- Total Quality Management Process
- The Elements of TQM
- Cost of Quality
- Benchmarking
- Benchmarking Process
- Types of Benchmarking
- Quality Function Deployment
- The Benefits of Total Quality Management Process
Course Modules
- Module 1: Total Quality Management (TQM) – Definition
- Module 2: Why is there a need for TQM?
- Module 3: Principles of TQM
- Module 4: Ten Steps to TQM
- Module 5: Who is our customer?
- Module 6: Total Quality Management Process
- Module 7: The Elements of TQM
- Module 8: Cost of Quality
- Module 9: Strategy Premise
- Module 10: Cost of Quality
- Module 11: Benchmarking
- Module 12: Benchmarking Process
- Module 14: Types of Benchmarking
- Module 16: Identifying the best firms to benchmark
- Module 17: Quality Function Deployment
- Module 18: Mapping the Voice of Customer
- Module 19: A Successful TQM Implementation
- Module 20: The Benefits of Total Quality Management Process
Course Location
About Computek Training Center
It is the first and largest provider of computer software and hardware training in Egypt.
We_They is fast growing training provider over 20 years of experience in the delivery of computer training.
Our organization is dedicated to provide education excellence to meet the needs of each technology, simultaneously, as customer expand designed solutions to meet his particular organization's business needs.
Also Compuek is aimed by great companies and institutions for training their human resources looking for their progress and growth, and to make HR learn this promising technology at that time. For 20 years, the center is supplying the career market by highly qualified HR members who having broad minded, acquired with high technique and capable to work on the most difficult systems by all easiness and facility.
Computek is distinguished by its remote sighted management that enjoyed advanced thinking and firmness in order to enable the trainees to get as much training as possible by easy and simple way and in fine, splendid, and very organized training halls acquired with high capability PCs that are continuously upgraded to maintain high performance.
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