Total Quality Management

Course details

As globalization continues to increase, markets are becoming increasingly competitive. Organizations are finding it increasing difficult to maintain market share and to sustain competitive advantages. One proven approach to improving competitiveness is to implement quality procedures in the organization. This workshop shall provide a thorough analysis of the concept of Total Quality Management and investigates its implications for Management.

Course Objectives

Upon completion of this course the student will be able to:

• Explain the principles of total quality management systems and auditing.
• Describe the set-up of quality management systems and auditing.
• Identify relevant standards, quality organizations, and quality pioneers.

Course Outlines

Introduction to Total Quality Management Total Quality in practice

• Quality and Systems Thinking.
• Quality in Manufacturing.
• Quality in Services.

Design for Quality

• Innovation, design and improvement.
• Quality function deployment.
• Design control.
• Specifications and standards.
• Quality design in service sector.

Implementing Quality

• Planning for quality.
• Quality Plan.
• Flowcharting.
• Planning for purchasing.

Systems Design

• Documented System.
• Quality System Design.
• Quality System Requirements.
• Customer / Supplier interactions

Measurement of Quality

• The scope of performance measurement.
• Benchmarking.
• Costs of quality.

Audit and review systems

• Quality system audit and review.
• Six methods for checking the system.
• Defect investigations.