Certification in Customer Service - Workshop Musheref Institute Ajman
Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service
2 - Focusing on the Customer
Create a Positive First Impression
Identify and Help Meet the Customer's Needs
Create a Positive Last Impression
3 - Handling Complaints
Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages
5 - Coping With Stress
Describe Stress
Take Preventive Measures
Overcome Stress
Our Story
Musheref Institute is one of the technical and management training institutions in the Gulf Region. Started as a technical training provider institution in the year 1999, Musheref, positioned itself as a complete solution provider for learning and development needs of the Arab's world professionals.
Accreditation
Licensed by Ministry of Education, UAE to conduct short term, mid term and long term programs in various parts of the world.
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This course is no longer available.
Course details
1 - Understanding Customer ServiceDescribe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service
2 - Focusing on the Customer
Create a Positive First Impression
Identify and Help Meet the Customer's Needs
Create a Positive Last Impression
3 - Handling Complaints
Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages
5 - Coping With Stress
Describe Stress
Take Preventive Measures
Overcome Stress
Our Story
Musheref Institute is one of the technical and management training institutions in the Gulf Region. Started as a technical training provider institution in the year 1999, Musheref, positioned itself as a complete solution provider for learning and development needs of the Arab's world professionals.
Accreditation
Licensed by Ministry of Education, UAE to conduct short term, mid term and long term programs in various parts of the world.
- Read Less Updated on 05 March, 2018
Course Location
About Musheref Institute Ajman
Musehref Institute is approved by Ministry of Education With over 19 years of academic expertise and service Musheref Institute has stepped strongly into the beautiful and magnificent area AJMAN. We couldn’t have made any progress without the help of visionaries in the Government. Our success in this segment depends significantly on the support we receive from the Visionaries in the government. Together with them, we, Musheref Institute ensure that the generations that follow are fully equipped to take on the future in the Capital Emirate of the United Arab Emirates. With her marvelous service orientation to the society, Musheref Institute located at AJMAN, is officially licensed from by the Ministry Of Education Ajman, United Arab Emirates.
Our Mission:
Musheref Institute is flexible in terms of admission, choice of Programs, duration and age requirements, teaching methods and evaluation procedures. Thus it offers an alternative channel to those who missed the opportunities for higher education. The caters specially to women, working people and those who want to improve their academic qualifications and professional skills. Musheref Institute lays special focus on socially disadvantaged and geographically isolated people who never had access to higher education earlier.
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