Course details
This course focuses on the knowledge and skills to manage the service workforce within your organisation. It involves establishing the organisation’s talent management strategy for the service workforce, and developing strategies to enhance productivity and engage staff.
Target Audience:
This course is for VPs and service directors from various service industry sectors.
What You Will Learn:
- Establish talent management strategy which is aligned with the organisation’s vision, mission & values to achieve service excellence
- Establish strategies to enhance productivity of service workforce
- Review talent management strategy to meet the perse & changing needs of the organisation
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 7 / O / A-Level English OR
- 3-5 years of working experience in a senior management role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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