Course details
This unit focuses on the skills and knowledge required to establish partnerships that are necessary to your organisation's delivery of service excellence. It involves the establishment and collaboration with service partners to enhance the service operations process.
Target Audience:
This course is for VPs and service directors from various service industry sectors.
What You Will Learn:
- Establish value creating partnerships with service partners to achieve organisational service excellence
- Strengthen collaborations with service partners to enhance performance to achieve the organisation’s service standards
- Evaluate performance of service partners & their contributions to the organisation’s service standards
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 7 / O / A-Level English OR
- 3-5 years of working experience in a senior management role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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