Course details
This course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination from APMG.
COURSE OUTLINE
Service Lifecycle
- Details the basic terminologies of IT Service Industry
- Understand IT Service Management and RACI matrix
Service Strategy
- Financial Management
- Demand Management
- Service Portfolio Management
- Service Improvement Plans
- Business Relationship Management
Service Design
- Service Level Management
- Service Level Agreement
- Operational Level Agreement
- Underpinning Contract
- Supplier Management
- Availability Management
- Capacity Management
- Information Security Management
- Service Catalogue Management
- Service Design Packages
Service Transition
- Service V Model
- Evaluation, Testing, Validation, Release and Deployment
- Change Management
- Service Asset and Configuration Management
- Knowledge Management
Service Operation
- Event Management, Incident Management
- Access Management
- Request Fulfillment
- Problem Management
- Local Service Desk
- Centralized Service Desk
- Virtual Service Desk
- Follow-the-sun Service Desk
- Technical Management
- Applications Management
- IT Operations Management
- Facilities Management
- Operations Control
Continual Service Improvement (CSI)
- CSI Approach
- 7-Step improvement process
- Deming’s cycle
Course Location
About COMAT Training Services Pte Ltd
To be or not to be; this is the question which resides in us. All man of clay, our innate differences are subtle and few. The void spanning greatness hinges on existence of mean and will. COMAT holds an intrinsic belief that every inpidual has a potential to be realised. Betterment of society through advancement of its basic unit, empowerment through continuous learning – Upon these axioms were we founded, and today proudly uphold.
Love for the people around us, a desire for a better world, our passion is our profession. COMAT believes learning is a lifelong process and key to a meaningful existence. Spearheaded by a renowned team of highly experienced and motivated trainers, COMAT offers an extensive array of IT, safety and leadership & professional development courses, providing inpiduals with the means to excel.
While adhering to globally accepted quality standards, our intention goes beyond training and certification - COMAT provides a holistic experience, focusing on generation of inductive environments for stimulating philosophical thoughts. True learning lies in instillation of a sense of self-realisation, a will to become who they can be.
We pride ourselves on our innovations, our desire for continuous improvement, and the ability to perceive the needs and wants of each inpidual. Customized approaches for varying needs, we conjure solutions tailored to fit.
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