Course details
The idea of the program:
To provide participants with professional skills that will enable them to perform in a specific job role and the art of customer service.
Program Summary:
The perfect customer service is the key of customer satisfaction and continuing customer support.
Objectives of the program
- Understanding of the vital role played by customer service (inside and outside the company).
- Who are your customers? What do they want exactly? Versus how the Service Provider reflects a professional image for himself all the time.
- Practical training to accommodate the "best /worst scenario in Customer Service"
- Key of the professional customer service: How the service provider behavior is the key to success.
- The assets of Professional etiquette and the containment process to deal professionally with angry customers.
- Types of customers and how to deal with them and techniques to reduce pressures for professional customer service.
Course Location
About Porter Henry KSA
With 70 years of corporate selling experience, Porter Henry & Co., the first professional salesforce development company, literally invented the sales training industry.
To read more about Porter Henry KSA and the variety of courses they offer, please visit the school page.
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