Course details
This subject covers service quality concepts and principles. It also emphasises the strategy and style of management that service organisations can adopt in customer relationships to gain a competitive advantage in the marketplace. The focus is on service management, customer satisfaction and developing quality service solutions.
Objectives
The aims of this subject are to:
- Equip students with the basic knowledge of customer-focused culture and the concepts of customer loyalty.
- Equip students with the essential knowledge in customer service and the management of service quality.
- Provide students with the knowledge and skills of service recovery and handling complaints effectively.
Course Location
About Temasek Polytechnic
The TP family is a caring one, held together by the poly-wide system known as the Campus Care Network where lecturers and students provide support for each others' needs. Students have access to many state-of-the-art facilities, from computer labs and media studios to our sports complex and Olympic-sized swimming pool. These facilities augment the education our students receive to ensure they graduate as well-rounded, industry-ready professionals. Temasek aims to prepare school-leavers and working adults for a future of dynamic change, with relevant knowledge, life-long skills, character, and a thirst for continuous improvements.
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