Service Quality and Management Temasek Polytechnic
Price: AED 2,740

    Course details

    This subject covers service quality concepts and principles. It also emphasises the strategy and style of management that service organisations can adopt in customer relationships to gain a competitive advantage in the marketplace. The focus is on service management, customer satisfaction and developing quality service solutions.

    Objectives

    The aims of this subject are to:

    • Equip students with the basic knowledge of customer-focused culture and the concepts of customer loyalty.
    • Equip students with the essential knowledge in customer service and the management of service quality.
    • Provide students with the knowledge and skills of service recovery and handling complaints effectively.
    Updated on 30 August, 2016

    About Temasek Polytechnic

    The TP family is a caring one, held together by the poly-wide system known as the Campus Care Network where lecturers and students provide support for each others' needs. Students have access to many state-of-the-art facilities, from computer labs and media studios to our sports complex and Olympic-sized swimming pool. These facilities augment the education our students receive to ensure they graduate as well-rounded, industry-ready professionals. Temasek aims to prepare school-leavers and working adults for a future of dynamic change, with relevant knowledge, life-long skills, character, and a thirst for continuous improvements.

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