Course details
This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer's environment.Course Objectives
At the end of the course, you will be able to: - Add, modify, and delete records using Database Manager - Modify database dictionaries to add fields to tables - Understand how to use Data Policy - Understand relationship between forms and tables - Add and modify forms - Set up business rules using format control - Understand Links and Dynamic View Dependencies - Modify the system navigator and MySm - Understand how to create and modify wizards - Use Display Applications to modify buttons and drop-down menus - Understand how the document engine works - Define and explain how the alert and notification engines work - Understand the best practices for configuring and tailoring - Understand how to get data in and out of Service Manager using the base utilities Updated on 24 October, 2017
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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