This instructor-led course provides students with an overview of Service management features and functionality in Microsoft Dynamics AX 2012.This course covers the major functions and describes how service management is integrated with the Project management and accounting module. The participants for this course should have basic knowledge of the earlier versions of Microsoft Dynamics AX.


  • Module 1: Introduction
  • Module 2: Service Agreements
  • Module 3: Service Orders
  • Module 4: Service Level Agreements
  • Module 5: Service Dispatcher
  • Module 6: Repair in Microsoft Dynamics AX 2012
  • Module 7: Service Management Bill of Materials
  • Module 8: Service Subscription
  • Module 9: Using the Enterprise Portal for Service Management

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