- Location: Central Area - Central
- Duration: 60 Hours
Course details
This specially crafted programme equips work permit holders in the service industry (hotels, food and beverage and retail) with English communication skills essential for better overall service quality and also prepares them for the Service Literacy Test (SLT) administered by the Singapore Workforce Development Agency (WDA).
It consists of two tracks:
- SLP 1 - for learners who have minimal basic knowledge in listening and speaking English and need to build their foundation for SLP 2.
- SLP 2 - for learners who have knowledge of English and need to enhance their listening and speaking skills to sit for the Service Literacy Test.
Who should take this course?
Singapore Work Permit Holders in the Service Industry - Hotels, Food and Beverage and Retail
Requirements
NA
What will I learn?
Upon completion of the course, participants will be able to achieve the following SLT competencies:
- The proper use of appropriate sentences and words to state and seek information and to influence or persuade others in social or workplace environment
- Give or receive instructions, including commands and polite requests
- Use appropriate vocabulary to express basic personal needs, feelings
- Respond to simple questions about personal information or familiar topics
- Understand information about work-related topics
- Use effective telephone techniques to handle telephone calls and situations
- Read, understand and explain directional signage and the correct usage of maps
- Recognize the various modes of transportation in the community and understand important traffic information, transportation schedules and fares
- Understand general work-related vocabulary (e.g. experience, night shift), work-place policies and job manuals
- Understand work-related signs, charts, diagrams, symbols, forms and procedures
- Follow, explain and respond appropriately to instructions
- Understand job-related workplace announcements and notices
- Give updates on job-related activities, updating status of assigned tasks and other issues related to job completion and learn to communicate work-related information to others
- Report incidents and urgent situations
how will I be assessed?
Pre-assessment: To emplace learners in the right track
Updated on 08 November, 2015Course Location
About NTUC Learninghub
NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained more than 1,000,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.
See all NTUC Learninghub coursesEnglish Related Questions
- Basic English Certification Courses Distance Learning Ltd.SGD 65
SGD 130Duration: Upto 40 Hours - Advanced English Spelling Certification Courses Distance Learning Ltd.SGD 65
SGD 130Duration: Upto 3 Hours - Grammar for IELTS, PTE, and TOEFL Bait Al Hikmah Management ConsultancySGD 283
SGD 337Duration: Upto 2 Weeks Live virtual classroom
