Course details
INTRODUCTION
An organization will reap the benefits of diversity opportunities when staff value diversity and actively promote an inclusive culture involving their colleagues and customers. This workshop seeks to help participants recognize and apply inclusive behaviors, enhance their emotional intelligence and resilience, and increase their capacity to monitor their actions in a diverse service environment.
This course is conducted by Capelle Academy (CET).
OBJECTIVES
- At the end of the program, participants should be able to:
- Recognize the importance of inclusiveness when working in a diverse service environment
- Apply emotional intelligence when interacting with team members and customers in a diverse service environment
- Demonstrate resilience when faced with challenges in a diverse service environment
- Monitor own actions in handling diversity in the diverse service environment
METHODOLOGY
- This program will feature the following learning methods:
- Experiential activities
- Discussion and exercises
- Case studies
- Individual and group activities
- Short lectures
- Group discussion
- Personal reflection and action planning
WHO SHOULD ATTEND
The program is designed for service staff
Updated on 08 November, 2015Course Location
About Organisational Development Concepts Pte Ltd
We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider.
The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.
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