Service Excellence – WSQ Module Strength In Diversity هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

INTRODUCTION

An organization will reap the benefits of diversity opportunities when staff value diversity and actively promote an inclusive culture involving their colleagues and customers. This workshop seeks to help participants recognize and apply inclusive behaviors, enhance their emotional intelligence and resilience, and increase their capacity to monitor their actions in a diverse service environment.

This course is conducted by Capelle Academy (CET).

OBJECTIVES

• At the end of the program, participants should be able to:
• Recognize the importance of inclusiveness when working in a diverse service environment
• Apply emotional intelligence when interacting with team members and customers in a diverse service environment
• Demonstrate resilience when faced with challenges in a diverse service environment
• Monitor own actions in handling diversity in the diverse service environment

METHODOLOGY

• This program will feature the following learning methods:
• Experiential activities
• Discussion and exercises
• Case studies
• Individual and group activities
• Short lectures
• Group discussion
• Personal reflection and action planning

WHO SHOULD ATTEND

The program is designed for service staff