Course details
This competency unit specifies the skills and knowledge required to determine customer requirements and sell products and services to meet customers’ needs and expectations.
It consists of the following elements:
- Establish customer requirements
- Recommend products and services
- Address customer objections
- Maximise additional sales opportunities
- Close sale
This unit is within the competency category of Sales and Customer Service and is one of the core modules leading to the WSQ Certificate in Retail Operations.
Entry Requirements
Participants must be proficient in reading, spoken and written English/Mandarin.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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