Professional Secretarial & Administration Skills

Course details

Course overview

This course develops all these skills and knowledge that enable office Professional to maximize his contribution to the manager, team and organization , such skills as excellent office skills, including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills.

Designed for:

Secretaries or administrators, who wish to improve their skills, or about to be appointed to such a position

By the end of this workshop, you will be able to;

• Practical skills and knowledge to improve the overall administration within your office, or organization
• A clear understanding of what makes a good secretary or administrator
• Plan, organize and manage their time more effectively.
• Effective communication skills to deal successfully with colleagues and customers.
• You will leave the course with practical toolkits and a list of tips and recommended further reading.

Contents:

• Secretarial & Administrative Role (Responsibilities, Skills, Qualities)
• Developing A Professional Image (Professional Appearance, Timekeeping & Punctuality, Office Ethics
• Prioritization and flexibility when priorities change
• Effective time Management, saving time using email, avoiding common mistakes
• Understanding different Methods of Filing & Selecting the Best One
• Managing Petty Cash
• Effective listening skills, Communication, Body Language, Words, & Tone of Voice, Questioning For Clarity, Saying 'No' Constructively
• Establishing effective procedures - organizing diaries and follow up
• Organizing meetings - taking minutes.
• Writing on behalf of others
• Formulating an action plan
• Effective written Business Communication
• Telephone Skills and Telephone Etiquette

 Course includes:

• Pre Training Assessment
• Comprehensive training material
• Certificate of completion attested by KHDA