Course details
This course is good for anyone who deals with customers within the organizations or outside it. Whether you are a leader, a supervisor, a clerk, a bank agent, a call center agent, a cook, a fashionista, a makeup artist, a receptionist, or even a security guard, this course will enhance your skills in dealing with other people in your day to day interactions.- Module 1: Getting Started: What is Customer Service?
- Module 2: Who We Are and What We Do: internal/external/ ;
- Module 3: Establishing Your Attitude
- Module 4: Identifying and Addressing Their Needs/ expectations and the difference
- Module 5: Generating Return Business
- Module 6: In-Person Customer Service
- Module 7: Giving Customer Service over the Phone
- Module 8: Providing Electronic Customer Service
- Module 9: Dealing with and Recovering Difficult Customers
- Module 10: Understanding When to Escalate
- Module 11: Conducting Gap Analysis to reach customer service satisfaction
- Module 12: Wrap up
Updated on 10 June, 2021
Course Location
About Gulf Axis Training Center
Gulf Axis Training Center in collaboration with its affiliates of top training partners, offers world-class IT Business Management certification programs, training courses and learning solutions in an unrivaled range of disciplines.
Our learning environment and support services make it possible to provide you with a wide range of career oriented professional development programs. As Gulf Axis has already established its own fully-equipped training center delivering services to the local market in KSA at international high-quality standards.
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