Most service organizations strive for exceptional customer service.  A key part of the equation for any level of customer service is the internal customer - co-workers, departments, and suppliers critical in getting the job done. Internal customer service is important to every employee of any organization from upper management to front line employees.

Participants will learn practical ways to service and treat coworkers as customers, resulting in improved teamwork, better working relationships and productivity gains, ultimately leading to benefits for the external customer.
 
Major Topics:

  1. Introduction to the Internal Customer Satisfaction Model  
  2. Mapping the Internal Customer Chain
  3. Establishing internal communication principles and systems
  4. Teamwork – Roles, Responsibilities, and Results
The CNA-Qatar Testing Centre supports CNA-Q in all its testing needs.  theyconduct all CNA-Q Academic and General Entrance Math and English Placement tests, as well as all exit testing. 
Any person wishing to study at CNA-Qatar who has not met the college’s direct-entry requirements must first write a placement test for English and Math. The test results will determine the eligibility placement of the student at the College.
theyare also an official testing site for the International English Language Testing System (IELTS) Test. These tests are open to the broader community as well as CNA-Q students.
The CNA-Q Testing Centre also offers proctoring services for individuals studying at international and local educational institutions or those seeking workplace certifications.
See all College of The North Atlantic Qatar courses

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