Satisfying Internal Customers

Course details

Most service organizations strive for exceptional customer service.  A key part of the equation for any level of customer service is the internal customer - co-workers, departments, and suppliers critical in getting the job done. Internal customer service is important to every employee of any organization from upper management to front line employees.

Participants will learn practical ways to service and treat coworkers as customers, resulting in improved teamwork, better working relationships and productivity gains, ultimately leading to benefits for the external customer.
 
Major Topics:

1. Introduction to the Internal Customer Satisfaction Model  
2. Mapping the Internal Customer Chain
3. Establishing internal communication principles and systems
4. Teamwork – Roles, Responsibilities, and Results