Course details

This programme will deliver coaching and training to sales managers, nationwide and it is envisaged that the programme will include a minimum of training per person to include group work and presentations, however tenderers are requested to outline their proposals for most effective delivery and outcomes.

Course Information & Learning Outcomes

The following learner outcomes are required:

  • Develop knowledge and understanding of how best to profile sales prospects
  • Develop manager abilities to open a sales call effectively and to improve call techniques month on month
  • Understanding and awareness of how to analyse customer behaviour relevant to the sales environment and demonstrate ongoing development
  • Techniques and skills to structure a sales prospecting meeting for maximum effect including building rapport with customers
  • Improve manager skills to identify and present benefits of a solution in a face to face sales environment
  • Develop techniques and insights regarding the best sales questions to qualify and position product or service solution
  • Develop a clear understanding of how to uncover and deal with customer objections and move past objections to continue the momentum of the sale
  • Appreciation of the need for sales call closing strategies and demonstrate perpetual improvement.
  • Ability to improve month on month as a face to face sales manager
  • Build and improve advanced understanding of client history and brand values
  • Build and improve advanced understanding of client tariffs and products
  • Become an expert on compliance for the specific client industries.
Updated on 08 November, 2015

About CCMA Ireland Skillnet

We_They was launched in October 1999, in the National Museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.

We_They is a not for profit organization. It is run by industry professionals on a voluntary basis. Board members are elected annually at the Associations annual general meeting.

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