Course Outline

The Importance of Staffing

  • The Recruitment and Selection Process
  • Reasons and Negative Impact from Wrong Selection

Workforce Planning

  • Workforce Planning: Definition and Requirements
  • How to Forecast Workforce Needs
  • Trend and Ratio Analysis
  • Using Scatter Plot
  • Computerized Forecasts

Staffing and Recruitment

  • Definition of Recruitment
  • Why Organizations ask for Recruitment?
  • How to Recruit?
  • Evaluating Recruitment Sources


  • Definition and Responsibilities of Selection
  • Competencies Definition: the Difference between Knowledge, Skill, and Competency
  • The Iceberg Model “Hay Group”
  • Levels of Competencies
  • Screening of Resumes
  • Types of Employment Tests
  • Preparation and Quantification of Job Specs

Conducting Interviews

  • Interviewing Steps
  • Understanding and practicing common types of Interviews
  • Questioning Techniques

Job Offering and Socialization

  • The Final Hiring Decision
  • Conditional Job Offer
  • Saying NO… Thank You Letter
  • Post Hiring Activities: Announcement Letter, Orientation and induction

KNOWLEDGE is one of the leading learning and development organizations in Egypt. their hands-on training solutions transform people to a sustainable competitive advantage. they offer unique learning opportunities enabling people to acquire skills that they can apply on their next day in office.

Since their foundation in 2002, it has been their aim to be one of the leading change catalysts in Egypt and the Middle East.

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