This workshop provides the overall quality concept and serves as the backdrop to understanding reengineering, the learning organization and ISO 9000. This workshop philosophy stresses a systematic, integrated, consistent, organization-wide perspective involving everyone and every aspect of the production process. Quality Management affects all functions of business (e.g., research & development, operations/production, finance, sales/marketing, human resource management [HRM]) and is the integration of these functions and related processes into the product life cycle. The measurement of success is customer satisfaction and the way to its achievement is through continuous improvement.

Course Outline:

  • Quality Definition, Awareness and Gurus
  • Introduction to ISO9000 / Requirements
  • Writing Effective Quality System Documentation
  • Quality System Auditing
  • Quality Management and Project Management
  • Performing Quality Planning
  • Performing Quality Assurance
  • Performing Quality Control

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

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