Quality Management and Business Performance

Course details

In today's competitive business environment, it is vital for you to identify and meet your customers' needs to improve your business' performance. Many companies develop Quality Management Systems (QMS) as a way to achieve this

Who Should Attend?

Suitable for delegates who require an understanding of how to develop, implement and maintain effective quality management systems.

Purpose:

This programme is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

By the end of the program, participants will be able to:

• Define supervisory roles and related competencies. 
  
• Apply goal setting and planning in order to obtain commitment of others. 
  
• Organize their time and use delegation as a tool to empower their staff. 
  
• Energize and inspire their team for better performance. 
  
• Demonstrate coaching techniques to manage performance of others. 
  
• Identify team members' training needs in order to develop them