Course details
This interesting and interactive course enables participants to understand and develop world class customer service skills. The focus is on equipping front line staff working in banks and financial institutions to become exceptional customer service providers.
Major Topics:
- What is Customer Service in Banks and Financial Institutions?
- Connecting with customers
- Exploring customer needs
- Equipping yourself as a frontline service provider
- Handling special situations
- Going the extra mile!
Course Location
About College of The North Atlantic Qatar
The CNA-Qatar Testing Centre supports CNA-Q in all its testing needs. theyconduct all CNA-Q Academic and General Entrance Math and English Placement tests, as well as all exit testing.
Any person wishing to study at CNA-Qatar who has not met the college’s direct-entry requirements must first write a placement test for English and Math. The test results will determine the eligibility placement of the student at the College.
theyare also an official testing site for the International English Language Testing System (IELTS) Test. These tests are open to the broader community as well as CNA-Q students.
The CNA-Q Testing Centre also offers proctoring services for individuals studying at international and local educational institutions or those seeking workplace certifications.
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