- Duration: 24 Hours
Course details
This interesting and interactive course enables participants to understand and develop world class customer service skills. The focus is on equipping front line staff working in banks and financial institutions to become exceptional customer service providers.
Major Topics:
- What is Customer Service in Banks and Financial Institutions?
- Connecting with customers
- Exploring customer needs
- Equipping yourself as a frontline service provider
- Handling special situations
- Going the extra mile!
Course Location
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