Providing Customer Service Excellence Good to Great

Course details

So, what sets the elite 8% apart? They take a distinctively broad view of the customer experience and develop their capabilities to please customers repeatedly - by such means as revamping the planning process, training people in how to create new customer propositions, & establishing direct accountability for the customer experience. Knowing how to give great service is one of the keys to growing and sustaining a business. This 3-day customer service program is designed to train your indoor customer service staff to effectively respond to customer queries, understand and apply a positive customer service attitude, gain top-notch skills in understanding the different types of customers and dealing with them effectively, including angry and difficult customers, and gain indoor selling skills that will help turn incoming and walk-in inquiries into closed sales.