Providing Customer Service Excellence Good to Great Bbusinesss

So, what sets the elite 8% apart? They take a distinctively broad view of the customer experience and develop their capabilities to please customers repeatedly - by such means as revamping the planning process, training people in how to create new customer propositions, & establishing direct accountability for the customer experience. Knowing how to give great service is one of the keys to growing and sustaining a business. This 3-day customer service program is designed to train your indoor customer service staff to effectively respond to customer queries, understand and apply a positive customer service attitude, gain top-notch skills in understanding the different types of customers and dealing with them effectively, including angry and difficult customers, and gain indoor selling skills that will help turn incoming and walk-in inquiries into closed sales.

We are passionate about making a difference through our Learning Development Interventions and Management / HR Development Projects that transform our clients leaders, managers, teams and organizations to be more business-oriented. That is whaT Bbusinesss indicates.

Our successful approach ensures that investments made by our clients produce the desired on-the-job changes and clear, measurable results for the organization.

At Bbusinesss, Learning and Development is much more than a single event. It is a Journey. Our proven approach is comprehensive and dynamic, with reliable experienced consultants and support team to assist you every step of the way.

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