Course details

This seminar teaches participants about problem solving and team building skills; two important elements, which help, create a corporate environment conductive to continuous Improvement.

Course Outlines:


  • What is problem solving.
  • Why do we need it.
  • Quality infrastructure.
  • PDCA cycle.
  • Dr. Deming's 14 Points.


  • Characteristics of a good leader.
  • Strategies for effective leadership.
  • Stages of team development.
  • Consensus.

Cooperative Problem Solving:

  • Universal sequence of problem solving-8 steps.
  • Learning to work together.
  • Team behaviors.

Team problem solving tools:

  • Flow chart
  • Pareto analysis
  • Brainstorming
  • Consensus
  • Subjective rating
  • Cause and effect

Fundamentals of SPC:

  • Data collection
  • Check-sheet
  • Tally sheet
  • Variation
  • Run chart
  • Advantage of charting


  • Preparing for meetings and agendas
  • Level of listening
  • Channels of communication

Who should attend:

  • All employees should attend this seminar. Participants will learn how to work together in a team to analyze, control and improve processes using basic problem solving techniques.

About American Supplier Institute

ASI-Egypt is an affiliate of the We_They International and is working as a consultant& training institution in the fields:

  • Quality Assurance
  • Quality Management
  • Quality Control
  • Quality Engineering
  • Reliability Engineering
  • Production Planning

Our goal is to improve the competitive position of our customers by building up the internal competence; in this regard we offer comprehensive range of techniques, which will provide our customer organization with the means to achieve this competitive advantage. 

Our workshops have a strong practical emphasis in order to provide the best possible chance of successful application, and our seminars material is applications oriented rather than theoretical in nature and does not require mathematical skills beyond algebra and elementary statistical methods. 

We work as strategic partner to help clients identify and solve problems so that they experience an increase in high quality, productivity and profitability. 

We use best practice tools and methods and our network holds world-class experts in all relevant fields. Our staff is highly qualified and trained and our audit team is prepared and knowledgeable and our consulting process is structured to assure client success and continuing process improvement. 

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