Problem Solving And Team Building هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This seminar teaches participants about problem solving and team building skills; two important elements, which help, create a corporate environment conductive to continuous Improvement.

Course Outlines:

Introduction:

• What is problem solving.
• Why do we need it.
• Quality infrastructure.
• PDCA cycle.
• Dr. Deming's 14 Points.

Leadership:

• Characteristics of a good leader.
• Strategies for effective leadership.
• Stages of team development.
• Consensus.

Cooperative Problem Solving:

• Universal sequence of problem solving-8 steps.
• Learning to work together.
• Team behaviors.

Team problem solving tools:

• Flow chart
• Pareto analysis
• Brainstorming
• Consensus
• Subjective rating
• Cause and effect

Fundamentals of SPC:

• Data collection
• Check-sheet
• Tally sheet
• Variation
• Run chart
• Advantage of charting

Communications:

• Preparing for meetings and agendas
• Level of listening
• Channels of communication

Who should attend:

• All employees should attend this seminar. Participants will learn how to work together in a team to analyze, control and improve processes using basic problem solving techniques.