Problem Solving And Decision Making Operations Lighthouse Global
Price: TBA

    Course details

    This module at operations level aims to equip learners with the skills to anticipate and identify problems within their circle of influence and to be proactive in generating and evaluating solutions to resolve problems. In many situations, operations staff may not be in the position to make decisions needed to solve a workplace problem. In this programme, they are encouraged to recommend possible solutions to problems and more importantly, to take ownership if their recommendations are supported and implemented.

    Programme Outline

    Recognise a Problem Area and Assess the Impact of a Problem

    • What is a Problem?
    • Deviation, Planned Changes, Disruptions
    • Interpreting Symptoms
    • Using Logical Deductions

    Generate and Evaluate Alternative Solutions to a Problem

    • Identifying Root Causes
    • Using Problem Solving Tools
    • Fishbone Chart, Cause & Effect Diagram etc
    • Creative Thinking Skills
    • Convergent Thinking
    • Questioning Skills
    • Evaluating Solutions based on Criteria

    Make a Decision and Take Responsibility for It

    • Recommending the Preferred Solution
    • Communicating the Solution
    • Action Implementation
    • Review and Improve on Solution
    Updated on 08 November, 2015

    About Lighthouse Global

    We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
    Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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