Problem Solving And Decision Making Operations Central Area, Central

Course details

This module at operations level aims to equip learners with the skills to anticipate and identify problems within their circle of influence and to be proactive in generating and evaluating solutions to resolve problems. In many situations, operations staff may not be in the position to make decisions needed to solve a workplace problem. In this programme, they are encouraged to recommend possible solutions to problems and more importantly, to take ownership if their recommendations are supported and implemented.

Programme Outline

Recognise a Problem Area and Assess the Impact of a Problem

• What is a Problem?
• Deviation, Planned Changes, Disruptions
• Interpreting Symptoms
• Using Logical Deductions

Generate and Evaluate Alternative Solutions to a Problem

• Identifying Root Causes
• Using Problem Solving Tools
• Fishbone Chart, Cause & Effect Diagram etc
• Creative Thinking Skills
• Convergent Thinking
• Questioning Skills
• Evaluating Solutions based on Criteria

Make a Decision and Take Responsibility for It

• Recommending the Preferred Solution
• Communicating the Solution
• Action Implementation
• Review and Improve on Solution