The course focuses on two core competencies:  language knowledge and communication skills.  The language knowledge component helps participants to develop both the specialist and the non-specialist language and vocabulary needed for a range of banking contexts. The communication skills component allows participants to practice using this language and vocabulary in simulated professional situations (role plays).  The training is interactive and task-based, using formal presentations, exercises, and role plays, ensuring that everything can be applied effectively in the workplace.

Major Topics:

  • Vocabulary – employ appropriate banking vocabulary
  • Numbers – read, write, hear and say numbers clearly and accurately
  • Social Skills – interaction with colleagues; dealing with conflicts; networking
  • Customer Service – effective face-to-face delivery; dealing with customer problems
  • Financial Products and Services – identifying and explaining products and services;  asking questions to serve customers; communicating to complete basic teller transactions
  • Telephone Communication – requesting information; taking and delivering messages
  • Written Communication – emails, forms, simple business letters
  • Presentation Skills – preparing and delivering effective five minute business  presentations
The CNA-Qatar Testing Centre supports CNA-Q in all its testing needs.  theyconduct all CNA-Q Academic and General Entrance Math and English Placement tests, as well as all exit testing. 
Any person wishing to study at CNA-Qatar who has not met the college’s direct-entry requirements must first write a placement test for English and Math. The test results will determine the eligibility placement of the student at the College.
theyare also an official testing site for the International English Language Testing System (IELTS) Test. These tests are open to the broader community as well as CNA-Q students.
The CNA-Q Testing Centre also offers proctoring services for individuals studying at international and local educational institutions or those seeking workplace certifications.
See all College of The North Atlantic Qatar courses

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