Practical English for Bankers Al Tarfa, Doha

Course details

The course focuses on two core competencies:  language knowledge and communication skills.  The language knowledge component helps participants to develop both the specialist and the non-specialist language and vocabulary needed for a range of banking contexts. The communication skills component allows participants to practice using this language and vocabulary in simulated professional situations (role plays).  The training is interactive and task-based, using formal presentations, exercises, and role plays, ensuring that everything can be applied effectively in the workplace.

Major Topics:

• Vocabulary – employ appropriate banking vocabulary
• Numbers – read, write, hear and say numbers clearly and accurately
• Social Skills – interaction with colleagues; dealing with conflicts; networking
• Customer Service – effective face-to-face delivery; dealing with customer problems
• Financial Products and Services – identifying and explaining products and services;  asking questions to serve customers; communicating to complete basic teller transactions
• Telephone Communication – requesting information; taking and delivering messages
• Written Communication – emails, forms, simple business letters
• Presentation Skills – preparing and delivering effective five minute business  presentations