Performance Management

Course details

By the end of this course you will be able to:

• Understand the link between effective performance management and business results.
• Monitor and measure performance against agreed goals.
• Run regular appraisal meetings to encourage staff to reach agreed goals and pick up any development opportunities.
• Confidently deal with difficult performance issues positively for all involved.
• Recognize when to give formal and informal motivational feedback.

Main Topics

The Value of Performance Management:

• Defining performance management - what it is and why it matters .
• The benefits of effective performance management.
• Looking at common reasons for underperforming .
• Exploring your role as a performance manager and coach – how to get the best from others .
• Setting Clear Expectations, SMART and behavioural Objectives .

Managing and Motivating for Individual Performance:

• The link between motivation and performance including practical approaches for managing differing performance levels.
• Identifying your personal leadership and coaching style.
• Changing your personal leadership style to get the most from the individual performer Improving and Developing Performance.
• What to do when the performance plan doesn’t work?
• Creating and implementing opportunities for learning based on personal styles.
• Praising and celebrating good performance .
• The Performance Coach – spotting opportunities and keeping it informal and positive; Celebrating success.
• Monitoring and evaluating performance (gathering performance data and evidence).
• Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance.
• Encouraging self-appraisal and review.

Managing Under Performers:

• Identifying what constitutes poor performance .
• Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership.

Personal Development:

• Formulating an action plan.