By the end of this course you will be able to:

  • Understand the link between effective performance management and business results.
  • Monitor and measure performance against agreed goals.
  • Run regular appraisal meetings to encourage staff to reach agreed goals and pick up any development opportunities.
  • Confidently deal with difficult performance issues positively for all involved.
  • Recognize when to give formal and informal motivational feedback.

Main Topics

The Value of Performance Management:

  • Defining performance management - what it is and why it matters .
  • The benefits of effective performance management.
  • Looking at common reasons for underperforming .
  • Exploring your role as a performance manager and coach – how to get the best from others .
  • Setting Clear Expectations, SMART and behavioural Objectives .

Managing and Motivating for Individual Performance:

  • The link between motivation and performance including practical approaches for managing differing performance levels.
  • Identifying your personal leadership and coaching style.
  • Changing your personal leadership style to get the most from the individual performer Improving and Developing Performance.
  • What to do when the performance plan doesn’t work?
  • Creating and implementing opportunities for learning based on personal styles.
  • Praising and celebrating good performance .
  • The Performance Coach – spotting opportunities and keeping it informal and positive; Celebrating success.
  • Monitoring and evaluating performance (gathering performance data and evidence).
  • Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance.
  • Encouraging self-appraisal and review.

Managing Under Performers:

  • Identifying what constitutes poor performance .
  • Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership.

Personal Development:

  • Formulating an action plan.

To become a leading institution in providing a package of value added services; all bundled together for the purpose of achieving organizational excellence and maximizing human assets outputs.

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