Course details
As a customer service professional, you want to be the best host to your guests, whether they are dining or staying at your hotel. While it may seem that the dialogues are always the same ("dinner is served till 10am"), there are situations in which it is helpful to know more English than just the usual sentences.
If a guest is not satisfied with their food and refuses to pay the bill, how do you resolve the situation diplomatically? This and other situations will be covered in this English for Customer service course.
We will go beyond simply learning new phrases and talk about how to approach tricky situations and achieve an outcome that leaves both your guests and your employer satisfied.
We also offer this course as a group course to employers.
Course Location
About Language Works
Language Works conducts customised training and workshops in the area of Communication, English, and Customer Service to organisations and individuals, helping create positive change in relationships. See all Language Works coursesEnglish Related Questions
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