Course details
16 years & above OR
Minimum of GCE N or O Level OR
Those without formal qualifications but have related work experience, and possess high-school level English standard assessed on case-by-case basis
Course Outline
This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours and processes that enhance service delivery; and the ability to apply these behaviours and processes within the job role, including effective handling of customer complaints and problems.
Method of Delivery
Lecture
Award Criteria
Certificate of Attendace issued by BMC if the minimum attendance criteria of 75% is met by the student. Certificate of proficiency will be issued by LCCI upon successful completion of the exam conducted by LCCI.
Grading System
GRADING RESULTS
50% - 59% PASS
60% - 74% PASS WITH CREDIT
75% and above PASS WITH DISTINCTION
Assessment Information
EXAMINABLE THEORY PAPER (EXTERNAL AWARD BY LONDON CHAMBERS OF COMMERCE & INDUSTRY INTERNATIONAL QUALIFICATIONS, UK) - 4 TIMES / YEAR [MARCH & APRIL (Series 2/On-Demand) / JUNE (Series 3) / SEPTEMBER (On- Demand) / NOVEMBER & DECEMBER (Series 4)].
Expected date of release of Assessment result
Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.
Specimen Certificate
LCCI_Sample_Certificate_UPD2_BTCH1_v2_Level 3 Customer Service
Course Location
About BMC International College
BMC International College has a humble beginning, starting with a vision of its founder, in providing affordable education to the masses during its early years in 1960s. BMC has today grown in size and all its centres are located strategically around Singapore and are within the MRT (train) and bus stations. BMC International College offers a wide range of courses from Accounting, Business, Engineering, Hotel & Tourism Management to Psychology and Counselling. BMC’s educational partners are Autodesk, Edexcel International, the Confederation of Tourism & Hospitality (CTH), London Chamber of Commerce and Industry (LCCI), NCC Education (UK) and the University of Hertfordshire (UK). BMC deploys teachers that meet its educational partners’ requirements and/or the requirements set by CPE. See all BMC International College courses- Telephone Customer Services Certification Courses Distance Learning Ltd.SGD 67
SGD 134Duration: Upto 1 Hour - Customer Relationship Management Certification Courses Distance Learning Ltd.SGD 67
SGD 134Duration: Upto 5 Hours
